FAQs
FAQs
Below FAQ are some common concerns of our clients, if you have other questions, please just send it to sparklygowns@gmail.com
Below FAQ are some common concerns of our clients, if you have other questions, please just send it to sparklygowns@gmail.com
Please send your question to info@sparklygowns.com.
Also, you can send us a SMS text, WhatsApp, or Viber 2082273790.
A member of our staff will contact you soon on working days.
Please send your question to info@sparklygowns.com.
Also, you can send us a SMS text, WhatsApp, or Viber 2082273790.
A member of our staff will contact you soon on working days.
Each dress is made differently, so please check the size chart on the dress page that you are looking at for accurate sizing information.
Please note that European sizes runs smaller than American Sizes.
Be sure to measure carefully before placed your order. Remember that you could take up a dress that is large, but, is not always possible to let it out a small size.
For Celestial dresses, please add 1 inch (2.5 cm) on each measurements. It is because the items will be delivered in 8 weeks and the girls may grown until the wearing date.
Each dress is made differently, so please check the size chart on the dress page that you are looking at for accurate sizing information.
Please note that European sizes runs smaller than American Sizes.
Be sure to measure carefully before placed your order. Remember that you could take up a dress that is large, but, is not always possible to let it out a small size.
For Celestial dresses, please add 1 inch (2.5 cm) on each measurements. It is because the items will be delivered in 8 weeks and the girls may grown until the wearing date.
Our Business is an online store. Mom and daughter owner small business. We ship from Beaverton, Oregon, US
Our Business is an online store. Mom and daughter owner small business. We ship from Beaverton, Oregon, US
Due to the nature of the garments, we do not accept returns, refunds, cancellations, or exchanges unless you purchase Kover Return Assurance, or unless the item was damaged upon receipt, defective, or incorrectly delivered (i.e. incorrect item is delivered, item delivered to address other than provided at the time of order, etc.). You can add Seel - Kover Return Assurance at checkout if you want the option to return and receive a refund. *Conditions apply.
Please check our sales policy:
https://www.sparklygowns.com/policies/refund-policy
Due to the nature of the garments, we do not accept returns, refunds, cancellations, or exchanges unless you purchase Kover Return Assurance, or unless the item was damaged upon receipt, defective, or incorrectly delivered (i.e. incorrect item is delivered, item delivered to address other than provided at the time of order, etc.). You can add Seel - Kover Return Assurance at checkout if you want the option to return and receive a refund. *Conditions apply.
Please check our sales policy:
https://www.sparklygowns.com/policies/refund-policy
We accept the following methods of payment:
Paypal, Amazon Pay, Credit Cards:
Master Card / VISA / AMEX / DISC, Klarma, ShopPay.
Money Order: must be in U.S. funds.
For international orders: Paypal.
We accept the following methods of payment:
Paypal, Amazon Pay, Credit Cards:
Master Card / VISA / AMEX / DISC, Klarma, ShopPay.
Money Order: must be in U.S. funds.
For international orders: Paypal.
In most cases, evening dresses are in stock. In the event that we do not have the item you requested in stock, we will contact you as soon as possible.
Products which are made-to-order usually takes 8 weeks to be delivery
In most cases, evening dresses are in stock. In the event that we do not have the item you requested in stock, we will contact you as soon as possible.
Products which are made-to-order usually takes 8 weeks to be delivery
We usually take 3-4 business day to process the order and ship to you.
The product will It will be delivered within 5-9 business days once it ships.
Also, you can choose other fast shipping methods via UPS or Fedex.
We usually take 3-4 business day to process the order and ship to you.
The product will It will be delivered within 5-9 business days once it ships.
Also, you can choose other fast shipping methods via UPS or Fedex.
We do! We can ship outside to the USA via USPS, UPS, or DHL, however, if you have another shipping service preference, let us know. We can arrange other methods. Shipments via USPS usually take more than three weeks, meanwhile, UPS and DHL take 8 business days.
When shipping internationally, the time is different for every country,
and also depends of the times in your country. Usually, it takes more than three weeks.
NOTE: All International shipments are subject to duties and taxes. Custom and import charges are not included in our shipping charges.
We do! We can ship outside to the USA via USPS, UPS, or DHL, however, if you have another shipping service preference, let us know. We can arrange other methods. Shipments via USPS usually take more than three weeks, meanwhile, UPS and DHL take 8 business days.
When shipping internationally, the time is different for every country,
and also depends of the times in your country. Usually, it takes more than three weeks.
NOTE: All International shipments are subject to duties and taxes. Custom and import charges are not included in our shipping charges.
For made-to-order dresses, please contact us, in some cases, we can make it in other color.
For evening collections, you can order only the colors that we show in the menu.
For made-to-order dresses, please contact us, in some cases, we can make it in other color.
For evening collections, you can order only the colors that we show in the menu.
Sure, you can contact us throught the online form, email: info@sparklygowns.com or via SMS, WhatsApp, Viber (1) 208.227.3790
Sure, you can contact us throught the online form, email: info@sparklygowns.com or via SMS, WhatsApp, Viber (1) 208.227.3790
As of March 3, 2021, your credit card will not be charged until we double-check our inventory and determine the item is available.
In the case of the girl dresses from the Celestial Collection, we need to double-check the availability of fabrics and laces.
After the verification, we will charge your credit card.
If your item is unavailable, we will void the order and nothing will be charged to your card.
As of March 3, 2021, your credit card will not be charged until we double-check our inventory and determine the item is available.
In the case of the girl dresses from the Celestial Collection, we need to double-check the availability of fabrics and laces.
After the verification, we will charge your credit card.
If your item is unavailable, we will void the order and nothing will be charged to your card.